7 Great Darkgate Street, Aberystwyth, SY23 1DE (Show me directions) Show Map
Monday to Tuesday: 09:00 to 16:30 , Wednesday: 10:00 to 16:30 , Thursday to Friday: 09:00 to 16:30 , Saturday: 09:00 to 12:00 , Sunday: Closed
Profile
As a mutual, we’re owned by, and run for, the benefit of our members* – meaning we’re free to reinvest more of our profits into improving products and services. Last year alone, we paid back half a billion pounds to members through better-value current accounts, mortgages and savings accounts. And we plan to do even more. Like investing £500 million into our branches over the next five years.
Plus, our ethos is to not only look after our members and their money, but to give back to our wider communities, too. You’ll find us in one of 650+ branches across the UK, where we look forward to saying hello.
* You’re a member when you have a current account, mortgage or savings account with us.
Reviews
Leave a reviewIncompetent staff and horrible customer service
They asked for a proof of address that was not listed on their website, basically told me what I should do with my money, expressed disbelief that I had an address even when proof was right in front of them, witheld my verification documents even when I requested them to give them back to me to wind me up. Customer service was very bad, and the staff "gang up" against you instead of helping the customer. If they are doing that they are not doing what they are supposed to do. The staff at the counter who was supposed to help was incompetent and seemd like a new hire who didn't know anything. Too bad for them, they have now lost a customer and I will be telling all my friends and family how bad their customer service is.